Privacy policy

This policy explains what personal information we hold about you, how we receive it, and use and possibly share information about you

  • First name and last name of you and any other person you book on behalf of

  • e-mail address you and any other person you book on behalf of

  • billing address and delivery address if sending to another person membership pack as a gift

  • telephone number of you and any other person you book on behalf of

  • bank card details of person paying

  • Our payments are facilitated by Stripe Inc., who hold personal information which is in the USA and has operations globally, your information will be transferred to other countries including the USA. Stripe Inc. has certified its compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Framework

  • allergies or dietary requirements of you and your guests

  • any other special requirements that you choose to inform us about

  • Information you provide us if you choose to respond to our request for feedback on an online cookery session, surveys and competitions

  • Photographs, selfies videos we take during online cookery sessions, community programmes or other activities, or photographs or videos you send us with your permission to use

  • Legal obligation to comply with health and safety laws.

  • Consent where you provide health data to us (e.g. information about your allergies)

  • Including any other relevant data for the Company and your protection

This Privacy Policy should be read together with Lime and Soda cookies policy and Terms and Conditions (T’s and C’s) Please always read other privacy policies or terms and conditions that apply to certain services we provide or promotions/competitions we run these when you register for these services or participate in these promotions.

Lime and Soda Club website may, contain links to websites owned and/or controlled by third parties, or third-party websites may link to website. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control those third-party websites, are not responsible for their compliance with data protection laws, and you should carefully consider the privacy practices of these third parties. This Privacy Policy applies to Lime and Soda Club website and social media pages and accounts using the name limeandsodaclub and limeandsodaclub_

When you visit www.limeandsoda.co.uk website, use our services or products, or interact with us via our Social Media Pages or otherwise provide information to us, Lime and Soda Club (‘us’, ‘our’ and ‘we’) is a ‘data controller’ and gathers and uses certain personal information about you (known under data protection laws as ‘personal data’). When we do so we are regulated under the EU General Data Protection Regulation, the UK Data Protection Act 2018 and local applicable laws. Lime and Soda Club is a registered data controller Information Commissioner’s Office (ico) number C1789998

Other companies might provide Lime and Soda Club branded products or services. Please make sure you always check their privacy policies so you know who uses your personal data and how they will use your personal information.

Information we collect about you

We may collect personal information from you via:

  • we collect from you (as detailed further in ‘Information We Collect About You’ and ‘Information We Collect Automatically’ below);

  • you provide to us (as detailed further in ‘Information We Receive Directly from You’ below); or

  • is provided to us from other sources (as detailed further in ‘Information Received from Other Sources’ below).

  • website: www.limeandsodaclub.co.uk and any other websites that are owned and operated by Lime and Soda Club

  • our Social Media Pages: social media pages and accounts under the name of “limeandsodaclub and limeandsodaclub_

  • our Services: Lime and Soda Club online cookery sessions and any other services that are described in this Privacy Policy.

For more information about the personal information we collect and hold about you, and the sources of that personal information please contact us.

Information we receive directly from you

Whenever you interact with us directly, we receive information from you, for example when you:

  • book an online cooking session at The Lime and Soda Club or buy our products on website or by telephone.

  • purchase a voucher for an online Cookery session at The Lime and Soda Club or a product on website or by telephone.

  • Attending an online Cookery session at The Lime and Soda Club  

  • provide feedback to us or complete a survey about Lime and Soda Club

  • contact us, for example via the contact form on our website, social media, phone, email or by letter

  • sign up to receive any of our email newsletters and marketing

  • enter any competitions or prize draws we run

  • submit content to us, for example if you post a selfie and use one of our hashtags on your public social media account in response to one of our competitions.

Sometimes we also obtain information about you from other sources, for example when you:

  • purchase a voucher, Cookery session or products on our Website – we receive information from our payment gateway Stripe

  • complete one of our surveys – we receive your answers and any personal information you provide

When you access and browse any of website or use our services, we collect information about your usage, location and activity on website or services using certain technologies, such as cookies and web beacons. Depending on the cookie settings in your browser and the cookie preferences you set when you first access website, our third-party service providers and/or partners may also place view, edit, or set their own cookies. To find out more about cookies, including how we use them and what choices are available to you, please refer to our Cookies policy on our website.

Why and how we use your personal information

Generally, the reasons we use your personal information and the legal bases on which we rely in each instance where we collect and use your personal information, are:

  • to fulfil and enforce our terms and conditions and any other contract we have with you including to enable you to partake in our prize promotions/competitions.

  • where you have consented to our use of your personal information, which, for newsletters and marketing you may revoke at any time by clicking the ‘Unsubscribe’ option at the bottom of our emails – if you’re having any issues unsubscribing, please email admin@limeandsoda.co.uk

  • as necessary for our (or others’) legitimate interests – including our interests in providing safe Websites, products and services, fraud detection, personalising your experience using our products and services, knowing how customers use our Website, services and products, keeping website, products and services updated and relevant, to maintain and improve our services, products and website’ infrastructure, and developing our business and informing our marketing strategy – but only if these are not overridden by your interests, rights or freedoms.

We’ve outlined in more detail in the table below and in our Cookies Policy what categories of personal information we collect about you, why each category of personal information we collect from you is required for us to be able to perform the purpose to which it relates (including the legal basis on which we rely) and the ways in which we use it. We seek to ensure that our information collection and processing is always proportionate to the purpose we need to achieve. We will inform you, at the point of collecting information from you, whether you are required to provide the information to us or not.

We will notify you of any changes to the information we collect from you or to the purposes for which we collect and process it. We routinely share infrastructure, resources and technology with any member of our company group, as defined in section 1159 of the Companies Act 2006 (UK), including Lime and Soda Club Limited. This means any personal information we hold about you may be shared with this company. This helps us provide you with a relevant, and consistent experience across all Lime and Soda Club platforms. 

With third-parties

We work with vendors, suppliers and other companies who help us support our business, and help us provide and improve our products and services (including website), for example, by providing technical infrastructure, assisting us to send our marketing and newsletters to customers who have consented to receive same, analysing how website and services are used, providing customer service, facilitating payments, conducting surveys or providing fraud detection service. We may also need to share personal information with other parties, such as external contractors and our professional advisers and potential purchasers of some or all of our business or on a restructuring. 

Usually, information will be anonymised but this may not always be possible. Sometimes, these third parties may need to have access to your personal information to provide us with services or to provide services on our behalf. We may also be required to share some personal information as required to comply with the law. In the table under the section ‘More about the information we collect and hold’ at the bottom of this policy and the paragraphs below we name third parties (or where this is not possible, name the categories of third parties) with whom the information we collect and hold about you may be shared.

We contractually bind all third parties with whom we share personal information to keep your information confidential and to use it only for the purpose of providing their services and pursuant to the applicable privacy legislation in the EU. Some of these third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal information when this occurs, see the section about ‘Transfer of your information out of the EEA’ below.

Other companies, including Lime and Soda Club ltd might sell Lime and Soda Club  branded products or provide Lime and Soda Club related services under licence. Please make sure you always check the privacy policy of the websites you use so you know who runs the website and how they will use your personal information.

How long your personal information will be kept

We will keep your personal information while we are providing any services to you (including any marketing or newsletter services). Thereafter, we will keep your personal information for as long as is necessary:

  • to respond to any questions, complaints or claims made by you or on your behalf

  • to show that we treated you fairly

  • to keep records required by law

We will not retain your personal information for longer than necessary for the purposes set out in this policy and we will delete or anonymous your personal information when it is no longer necessary to retain it.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, you have the right to access your personal information, require that we rectify any errors in the data that we hold, and/or request that we erase your personal information subject to certain limitations. In some circumstances, you can also require that we restrict the way we process your personal information, object to our processing of your personal information or request a copy of your personal information for the purposes of transmitting elsewhere. Where we have requested and obtained your consent to process particular information, you may withdraw that consent at any time (which you may do by contacting us – see ‘How to contact us’ below). However if we do not hold all the data we need to administer contracts, orders or competitions you entered into (situations which are set out in the table under the section ‘More about the information we collect and hold’ at the bottom of this Policy), we may not be able to provide you with these benefits any longer.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please email admin@limeandsodaclub.co.uk for the attention of Data Protection Officer

  • let us have enough information to identify you (e.g. your full name and contact details – including your email address); and

  • let us know what right you want to exercise and the information to which your request relates (e.g. details of the specific information you require and any relevant dates).

Please note that we may ask you to provide proof of identity when considering your request.

If your request relates to unsubscribing from our newsletters or marketing, you can click the ‘Unsubscribe’ option at the bottom of our emails. If you’re having any issues unsubscribing please email admin@limeandsodaclub.co.uk  Please note that it may take up to 14 days for your request to be fulfilled and you may continue to receive our emails during this period.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being used, destroyed, lost, altered, disclosed or accessed either accidentally or without authorization. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner, where permitted by law and are subject to a duty of confidentiality. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

For detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online risks, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

How to complain

We hope that we can resolve any query or concern you raise about our use of your personal information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

This Privacy Policy was last updated on 01/10/2025. We may vary this Privacy Policy from time to time. We will post any changes on the Website. Where the changes are significant, we will inform all our current customers or subscribers by email. Where required by law, will we obtain your consent to make these changes.

If you have any questions about this Privacy Policy or the information we hold about you, please contact by email; admin@limeandsoadclub.co.uk